Kirkland Bicycle is here to help!

Customers local to Kirkland, WA are encouraged to visit us in person so we can evaluate the issue and determine the best solution.

Those who are not in the Kirkland area can email the following information to Contact@KirklandBicycle.com :

• Full name
• Phone number
• KB order number
• A written description of the issue
• A photo or video of the issue
• A photo of the serial number
• A photo of the complete bike with component

We will get back to you as soon as possible with more information on how to proceed.

Note the following:

• All warranty claims are subject to the terms outlined by the manufacturer.
• You are responsible for any accrued labor and shipping costs associated with a warranty claim.